Making Customer
Interactions Delightful
Personalize CX with Powerful Integrations
Serve Digital Consumers on Channels of Their Choice
Automate Customer Delight with AI
350+ Most influential Brands Digitally Transform CX with NovelVox
Drive Digital First Customer Service from your Contact Center
Chatbot & Automation
Digital Messaging
CoBrowse & Video Calling
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
Transform CX from Your Contact Center
Our Featured Integrations
Industries we work for
Industry-specific Solutions Made For You
Put your Customers First with NovelVox
Integration & Unification
with the right information at the right time
Monitoring & Reporting
Making Supervisors smarter with advanced reporting
and performance monitoring tools
AI for Contact Center
human-like conversations
Digital Conversations
with customers across digital channels
Agent Productivity
tools for your Contact Centers
We make customer interactions delightful
NovelVox contact center software solutions enable brands to create superior agent and customer experience by leveraging next-gen contact center integrations. Our extensive integration library offers seamless integration with 100+ third-party applications, including leading CRMs, ticketing software, bespoke applications, internal databases, or legacy systems like Epic, Salesforce, Service Now, Zendesk, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.
Industry-optimized call center solutions for Healthcare, Government, Banking and Finance, Credit Unions, and Retail & Telecom intend to empower agents to create memorable customer relationships instead of limiting them to query resolutions. Being a pioneer in creating unified contact center solutions for Cisco, Avaya, Genesys, Five9, Dialpad, Nice, Amazon Connect, and Zoom, NovelVox ensures businesses stay ahead of customersโ expectations and delight them with hyper-personalized offerings. We build better customer experiences every day.
Social Media Connectivity
brand management from your Contact Centers