Contact Center Integration Platform

Integrate your core healthcare applications, EMR/EHR with your existing contact center, chatbots, and IVR/IVA to introduce seamless workflow and efficient patient handling. Enable agents to deliver superior patient experiences with shorter handling times by automating workflows and allowing bots and IVR/IVA to provide end-to-end self-service.

Equip your agents with the right information at the right time by unifying your core banking applications with your contact center. Bring in the power of workflow automation across IVR/IVA, and chatbots to ensure a consistent and connected customer experience across different communication mediums while keeping your agents efficient and astute.

Seamlessly connect Credit Unions core applications with your contact center, empowering agents to deliver faster resolution and exceptional member experience. Bring in improved efficiency, and end-to-end workflow automation over IVR/IVA and chatbots. Whether on voice calls, chats, chatbots, or IVR/IVA, always deliver a contextual, best-in-class experience.

Empower agents with automated and optimized workflows, helping them drive performance and reduce AHT by seamlessly integrating your customers’ backend applications with your contact center. Connected systems means less time looking for information and more time handling customer queries, ultimately reducing operational costs and maximizing productivity.