Contact Center Integration Platform

Effortlessly Connect Your Contact
Center with 100+ Apps

  • CTI
    Connectors
  • Agent Desktop
    Integration
  • Bot
    Integration
  • IVR/IVA
    Integration
Connect your contact center with 100+ core applications and supercharge your productivity with automated workflows, self service enablement, and optimized operational efficiency.
Connect Your Contact Center with 100+ Apps Effortlessly
Healthcare Experience Center

Optimise Agent Productivity & Reduce Costs with NovelVox Connected Healthcare Experience

Integrate your core healthcare applications, EMR/EHR with your existing contact center, chatbots, and IVR/IVA to introduce seamless workflow and efficient patient handling. Enable agents to deliver superior patient experiences with shorter handling times by automating workflows and allowing bots and IVR/IVA to provide end-to-end self-service.
Optimise Agent Productivity & Reduce Costs with NovelVox Connected Healthcare Experience
Banking Experience Accelerator

Best-in-Class Self-Service & Agent Productivity with NovelVox Experience Accelerator

Equip your agents with the right information at the right time by unifying your core banking applications with your contact center. Bring in the power of workflow automation across IVR/IVA, and chatbots to ensure a consistent and connected customer experience across different communication mediums while keeping your agents efficient and astute.
Best-in-Class Self-Service & Agent Productivity with NovelVox Experience Accelerator
Credit Union Experience Accelerator

Supercharge Agent Productivity and Drive Exceptional Member Experience

Seamlessly connect Credit Unions core applications with your contact center, empowering agents to deliver faster resolution and exceptional member experience. Bring in improved efficiency, and end-to-end workflow automation over IVR/IVA and chatbots. Whether on voice calls, chats, chatbots, or IVR/IVA, always deliver a contextual, best-in-class experience.
Supercharge Agent Productivity and Drive Exceptional Member Experience
BPO/BPM Performance Accelerator

Automate Workflows, Cut Costs & Reduce Average Handle Time by Over 30%

Empower agents with automated and optimized workflows, helping them drive performance and reduce AHT by seamlessly integrating your customers’ backend applications with your contact center. Connected systems means less time looking for information and more time handling customer queries, ultimately reducing operational costs and maximizing productivity.

NovelVox Integration Library

Effortlessly integrate 100+ essential business applications with your contact center, chatbots, and IVR/IVA. Streamline workflows, enable end-to-end self-service, boost efficiency, and reduce operational costs using NovelVox’s comprehensive Integration Library.
Epic
Salesforce
MSD
Freshdesk
HubSpot
Meditech
Jack henry
Symitar
Servicenow
Pindrop
Guidewire
Zendesk
Fiserv
Oracle
Athenahealth
Jira
TelmedIQ
SAP
Cerner
FIS
visa
Journey
Aetna
Infosys Finacle
Sage CRM
everbridge
BMC
corelation
workday
sugarcrm
CRM360
ZOHO
Allscripts

Learn How We Are Improving Businesses

Stay updated with on-going trends, latest insights, reports, write-ups, and conversations curated by our experts.
Epic Integration Services

Blog

Epic Integration with Contact Centers: All You Need to Know

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6-Step Growth Strategy for Your Credit Union

Whitepaper

6 Proven Ways to Amplify Your Credit Union Performance

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Cleveland Clinic improves healthcare experience

Casestudies

Cleveland Clinic Improves Healthcare Experience for Agents and Patients

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Unified Communications

E-book

Unified Communications – The Key to Business Success in a Hyper-dynamic Business Landscape

Read More

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Referral Program

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Get certified to include NovelVox products in your offerings and get a commission each deal when you resell.

Implementation Program

Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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