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NovelVox

Microsoft Dynamics Amazon Connect CTI Integration

Seamlessly plug into Microsoft Dynamics 365 to streamline Amazon Connect operations.

15+

Years of Expertise

350+

Deployments in 20+ Countries

90%

Retention Ratio

Efficiently Handle High Call Volumes with
Microsoft Dynamics Amazon Connect Integration

Boost agent efficiency by integrating the Microsoft Dynamics Amazon Connect Integration. Equip agents with quick call controls and automate workflows to ensure exceptional customer service and improve key performance metrics.

Enhance Caller Engagement

Reduce agents’ back-and-forth obligations by providing them with quick call controls within Amazon Connect CTI. Ensure seamless customer service by embedding the CTI interface within Microsoft Dynamics 365 and drive contextual conversations.
  • Give agents a comprehensive view of customer details for prompt resolutions
  • Keep interaction context intact with automated screen pop
  • Seamless screen transfer by keeping the conversation context intact
  • Arm agents with quick call controls like click-to-dial, hold, consult, transfer, retrieve, etc.

Consistent Cross-Channel Interactions

Enhance contact center efficiency by optimizing digital workflows with Amazon Connect omni-channel capabilities. Allow agents to handle voice and chat interactions directly within the Amazon Connect CCP panel that is fully embedded within the MS Dynamics CRM.
  • Allow Amazon Connect voice and chat channels engagement within MS Dynamics
  • Facilitate omni-channel engagements with the Amazon Connect CCP panel.
  • Carry contextually-relevant conversations and reduce resolution times across channels other than voice.

Optimize Operations with
Pre-built Integrations

Enable agents to customize contact center workflows with Amazon Connect MS Dynamics 365 integration. Unify the disintegrated CRM workflows to automate agent tasks and enhance the customer service experience.
  • Integrate readily with over 75 third-party applications available for MS Dynamics.
  • Create unique screen pop flows based on actions triggered in the MS Dynamics CRM.
  • Take agent productivity to the next level by configuring workflows as per business needs.

Seamless Integration with

Salesforce CTI Integration
MS-Dynamics-Integration
Sugar CRM Integration
sage crm-Integration
CRM-Integration
SimCom-Integration
ServiceNow-Integration
Zendesk Integration
Freshdesk-Integration
bmc-Remedy-Integration
SAP Integration
upstreamworks-Integration
Hubspot-Integration
oracle-healthcare-Integration
Symitar CTI Integration
JackHenry Integration
FIS-Integration
aurus
Fiserv-Integration
Infosys-Finacle-Integration
LAWSON Integration
Epic-Integration
Cerner-Integration
IBM-AS-Integration
Aetna-Integration
Siebel-Integration
TelmedIQ-Integration
Tibco-Integration
ZOHO Integration
MS-Excel-Integration
nice-Integration
Calabrio-Integration
Uptivity Integration
verint Integration
Active-Directory-Integration
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Support

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What our customers say

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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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Overview

  • Seamlessly plug into Microsoft Dynamics 365 to streamline Amazon Connect operations.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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Overview

  • Seamlessly plug into Microsoft Dynamics 365 to streamline Amazon Connect operations.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

Explore CTI Connector Solutions

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