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Cisco CTI Connector
Connect Cisco phone systems to your business applications for increased agent productivity.
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Improve Customer Satisfaction with
Smart CTI Integration for Cisco
Streamline customer service operations by integrating the Cisco telephony system with leading CRM platforms like Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and EPIC. Give agents full control over calls and caller details, allowing them to handle interactions with ease, ensuring happier customers.
Plug & Play
Embed Cisco telephony controls within your CRM environment for efficient call management.
Personalized Service
Drive more meaningful conversations by equipping agents with key caller details on a single CTI interface.
Optimized Costs
Rope in contact center efficiency with an affordable and simple-to-use CTI interface.
Superior Customer Experiences with
Cisco Smart CTI Connector
Simplify customer-agent interactions with a unified CTI interface for Cisco. Ensure faster resolution by putting key call functionalities at the agent’s fingertips.
Improve Interaction Handling
with Integrated Call Controls
Uncomplicate call management for agents by allowing them to handle call operations from a single CTI interface. Ensure better use of intel and minimize manual errors with automated workflows.
- Manage calls efficiently with robust call controls, including answer, retrieve, transfer, consult, conference, and hold
- Know your customers in advance with a configurable screen pop
- Resolve calls faster with click-to-dial, automated call logging, and integrated wrap-ups.
Increased Agent Performance with Productivity Gadgets
Elevate operational efficiency in Cisco Contact Center with Novelvox’s suite of productivity tools. Enable effective interaction handling and bring down agents’ manual effort in pulling out relevant information with built-in productivity add-ons.
- Ensure proactive assistance by enabling agents to access valuable resources with a Knowledge Base.
- Improve outcomes by configuring effortlessly with a Case Management Tool
- Allow agents to stay on top of their performance metrics with an interactive Agent Dashboard
Manage Teams Better with Supervisor Controls
Maximize team performance with real-time monitoring and insights into agent performance. Allow supervisors to provide targeted coaching to agents by accessing call data and identifying areas for improvement for enhanced performance.
- Equip supervisors a comprehensive view of team performance by accessing agent and queue statistics.
- Utilize monitoring controls such as silent monitoring, barge-in, and whisper-in to assist agents in real time.
- Quickly manage agent availability by changing their states between ready, not ready, or logged out.
Out-of-the-box Integrations
for Workflow Automation
Enhance contact center productivity with ready to integrate business apps. Streamline workflows and reduce agent workload with ready-to-use integrations for over 75 third-party applications.
- Automateunique agent workflows as per your business requirements
- Seamless CRM integration with Cisco Finesse (UCCE, UCCX, PCCE, CUCM) phone systems
- Multiple deployment options - Serverless, On-Prem, and Hybrid.
Our Featured Integrations
FAQ
Computer Telephony Integration that connects your Cisco phone system with a business application such as Salesforce, MS Dynamics, Zendesk, etc. The integration equips agents with a unified CTI interface offering key call handling capabilities inside a CRM or Ticketing application.
Connecting your business application with a Cisco phone system helps simplify service operations for agents. Embedded telephony controls enable agents to not just handle calls but personalize interactions leveraging customer information stored in the CRM. To know more about the benefits of working with a CTI connector, click here.
You can easily embed this Cisco CTI Connector inside any of the below-mentioned business applications:
Currently CTI Connectors are available for Cisco UCCE, UCCX, PCCE, and CUCM versions.
