Integrate Fiserv with Leading Contact Center Platforms
Enhance customer experience, drive greater operational efficiency, and maximize revenue potential by integrating Fiserv with a unified agent desktop interface from NovelVox.
Compatible with popular contact centers: Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Zoom, Nice and Dialpad.
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Enhance Agent Efficiency and Team Collaboration
- A single view of customer information to equip agents with timely information while assisting callers
- Seamless call-handling capabilities for delivering prompt customer service
- Allow other team members to pick up call context with screen pop, automated call logging, integrated wrap-up/call notes, etc.
Targeted Upselling and Cross-selling
- Personalize customer experience by understanding the complete customer journey and preferences
- Unlock more revenue streams by targeting existing customer bases with an option to upgrade products/ services
- Engage customers effectively by giving agents recommendations on personalized offers, including additional discounts, cashback options, payment modes, etc.
Automate Disconnected Workflows
- Fetch information from multiple systems onto a single unified desktop, reducing the time spent on searching for details.
- Improve key call metrics such as Average Handle Time (AHT) and First Call Resolutions (FCR)
- Automate mundane tasks and allow agents to focus on high-value strategic activities.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
