By - Rahul Mishra
A visual IVR is an interactive technology that enables phone systems to route calls based on spoken word responses and touch-tone input. Just as in traditional IVR customers could interact with the system through voice, visual IVR allows customers to interact through voice as well as touch inputs.
Visual IVR presents an interactive and fun way for customers to communicate their issues, helping you build a strong and memorable brand image.
With visual IVR, you can offer personalized experiences to your customers by incorporating the customer's inputs and help improve brand-customer relationship.
An IVR typically costs less than $1 for each contact, saving more than 80% compared to telephone-based customer care, which can cost up to $12 per contact.
Visual IVR helps expedite first call resolution by giving customers the power of self-service through an interactive platform.
Visual IVR helps improve digital engagement by integrating multi-channel user journey.