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Voice & Video Chat by CXInfinity
Ensure Real-time Customer
Engagement with Voice & Video Based
Assistance from Anywhere
Video chat platform by NovelVox helps you connect with customers in
real-time and resolve customer issues quickly.
real-time and resolve customer issues quickly.
Recreate the
personalized experience
with live video chat
Transition from chat to face-to-face instantly with no third party downloads
Video Chat
Voice Chat
75%
of users want human interaction
23%
of consumers prefer face-to-face resolution
75%
of agents report higher lead conversion with video chat
Increase customer satisfaction and team productivity with faster resolution
Cut down on customer wait times and unnecessary emails with immediate face-to-face video chat support.
- Reduce customer wait times with personal, first touch issue resolution
- Provide efficient, real-time instruction and support
- Avoid booking appointments by quickly escalating from chat to live video to co-browse and closing tickets quickly
Achieve outstanding customer satisfaction
rates with customer-centric features
Customizable Design and Language
- Customize background, icon color and font options to fit your brand.
- Communicate anywhere in the world with the language translation feature
Knowledge Base at Your Fingertips
- Infibot technology helps select relevant articles and documents for agents to share with customers.
- Quickly add agent responses to the knowledge base to decrease response times.
Push
Notifications
- Customers will never miss a message with the push notifications options.
- Decrease response times and increase customer satisfaction
Rich Messaging for authentic conversations
- Agents and customers can send attachments, screenshots, and emojis in both web and in-app chats
One or Two-Way browsing
- Turn on agent camera or both agent and client cameras.
Secure connections
- Live voice & video chat meets all major data and security standards
Session recording
- Use recordings to provide customers peace of mint and to audit and train agents.
Intelligent Routing
- Route chats instantly to the right agent to deliver effective information to your customers.
Personalize Every interaction
- Get access to complete customer information and past interaction history to personalize conversations and improve CX
Convert leads and solve problems
quickly with personalized responses
Connect seamlessly with customers via the video chat platform
- Instantly move from Chat to Audio or Video on any device
- No third-party downloads required
- All major browsers supported
Build instant customer relation with face to face video chat
- Provide personalized over-the-phone or Face-to-Face Client Support
- Build trust with virtual tours and demos
- Collect detailed notes for follow-up and future inquiries
Connect other applications with live video chat for increased customer satisfaction and higher conversion rates
- Agents have access to an integrated platform for superior customer support
- Combine voice and video chat with co-browsing, live chat, chatbots, calls, social media, and more.
Increase conversion rates with live demos and enhanced interaction
- Provide leads with quick, guided demos addressing questions in real time
- Offer broad details about product functionality
- Co-browse and screen share collaborating on webforms, PDFs, portals, apps, and more
Advanced reporting tools to help
you track what matters
Create unlimited customized reports and define reporting rules to
automate data delivery
automate data delivery
Historical & real-time reporting
Built-in customer survey module
Wallboard display of key performance stats
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
