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Social Conversations by CXInfinity
Serve customers on
social with an intelligent
CX platform
Engage with the customers on their preferred social and instant messaging channel to elevate brand loyalty.
Talk to customers on their favorite social channels
Start conversations anywhere — track them in one place
Empower customers to reach you any time, on any social channel. With a unified agent desktop, everything is integrated into a single workspace and AI handles routing, pulls up customer information and suggests responses.
Integrate bots and AI into Social Messaging
Every experience is made to match your customers’ needs, so customers can resolve issues quickly, even when an agent is not available.
Never lose another lead to an unanswered question.
CXInfinity bots use AI to answer simple inquiries, allowing your agents to work on more complex issues and enabling you to convert faster and smarter.
Put answers at your customers’ fingertips – and free up your agents
Never worry about a missed question, a lost sign-up, or an unhappy customer. Leverage your knowledge base to bring the right answers to customers, whether they are interacting with agents or talking to a bot.
- Let AI find the right answers and keep your customers engaged when no one else can. When customers send a social message, CXInfinity suggests relevant Knowledge Base articles so customers can self-serve instantly.
- Talking to a customer? CXInfinity brings up relevant Knowledge Base sections in the same screen to speed up resolution
Be a Step Closer to Your Customers
Wherever They Are
Multichannel end-to-end case management
Start cases on any channel and close them on any other channel.
Convenience is vital for you and your customers.
With CXInfinity, easily open and resolve cases within the omnichannel interface. Keep your cases organized and follow up easily on open issues, even when customers message you from multiple platforms.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
