Serve Customers Better with Seamless
BMC Remedy Integration
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Elevate Agent Efficiency and
Enhance Customer Experience
Reduce time on screen toggling and improve efficiency with seamless BMC Remedy integration by NovelVox. Unify contact center data and cases on one screen for faster query resolution and higher customer satisfaction.
Boost Productivity with
Unified Agent Desktop
Empower agents with a unified screen to manage incidents as well as live customer interactions through BMC Remedy agent desktop integration. Enable agents to identify callers before answering calls and run through relevant records in BMC without screen toggling – simplifying agent tasks and elevating customer experiences.
- Access all incident details, customer data, and interaction history in one interface.
- Screen pop relevant records in BMC Remedy for inbound customer interactions.
- Easily fetch records and perform required actions effortlessly without screen toggling.
Optimize Performance to
Match your Industry Needs
Go beyond the one-size-fits-all implementations. Elevate your contact center performance by optimizing BMC Remedy data per your unique industry needs – Banking, Insurance, Retail, Healthcare, and more. Customize screen pop workflows, case triggers, and a lot more to unlock the full potential of BMC Remedy integration.
- 50+ agent desktop templates to match your unique BMC Remedy integration needs.
- Set up unique screen pop workflows to automate agent tasks and improve efficiency.
- Optimize agent desktop data, change theme, and more to ensure brand consistency.
Expand the Potential with
Third-party Integrations
- Integrate BMC Remedy ITSM software with 8+ contact centers.
- Unify data from Knowledge Base, Case Management, Agent Dashboard, etc.
- Choose from 100+ third-party applications per your unique business needs.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. Itโs been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. Itโs exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
