NovelVox has Become Elite Genesy Partner Following Years of Collaboration and Mutual Growth
- February 5, 2025
Roswell, GA, February 5, 2024/– NovelVox has officially become an Elite partner with Genesys, thanks to the exponential growth in annual revenue and booking value between the two firms. The announcement comes prior to Genesys’s introduction of new AppFoundry partner tiers: Developer Partner for AppFoundry Partner, Accredited ISV Partner, and Elite ISV Partner for Partner.
Genesys says the new AppFoundry tiers are instituted in order to better align their strategies with partners and improve the experience for everyone involved. The new tiers for partners will come into effect from February 1st, 2025.
Talking about the partnership and its impact, Amit Gandhi, CEO of NovelVox, said, “We are delighted to have mutually ascended the level of trust and understanding with Genesys to be categorized as their Elite partners. This feat serves as a catalyst for us to do more meaningful and reciprocally beneficial work with Genesys.”
NovelVox has been actively collaborating with Genesys to develop futuristic and functional contact center solutions that expand the platform’s capabilities and drive greater efficiency across the board.
“The tier upgrade follows years of mutual collaboration across healthcare, credit union, banking, telecom, retail, and other industries that has been instrumental in holistic growth for both the firms as well as the end customers. Moving forward, we are anticipating superior collaborative performance that delivers real and actionable results and helps push both NovelVox and Genesys to the next levels of innovation,” added Amit Gandhi.
About NovelVox
NovelVox is a global software company that has been developing flexible, optimized Contact Center Solutions for Genesys for over 16 years. The company has an extensive library of 100+ third-party app integrations to empower agents with unique integrations powered by solutions like Unified Agent Desktops, Contact Center Wallboards, CTI Connectors, Reporting & Analytics, Conversational AI, and more. With over 350 global deployments across verticals, including Banking, Credit Unions, Telecoms, Healthcare, Government, Education, and Retail, NovelVox is redefining agent and customer experience for improved agent productivity and brand loyalty.
For more information, visit novelvox.com or follow us on Facebook, Twitter, LinkedIn, and Instagram.
