NovelVox brings Together Zoom Omnichannel Platform with Hubspot in First of its Kind Integration
- February 21, 2025
Roswell, GA, February 21, 2024/– NovelVox, the leading contact center integration platform, recently integrated omnichannel CTI between Zoom and HubSpot for one of its clients. This integration streamline calls, WhatsApp, and SMS interactions, giving agents a seamless workflow. With fewer screen toggles, they can work faster and deliver more accurate service, creating a truly connected experience.
This integration plays a crucial role in helping the client streamline customer interactions, optimize agent efficiency, and automate workflows, ultimately helping save cost and time on each interaction.
Talking about the integration, Amit Gandhi, CEO of NovelVox, said, “We are excited to be doing this for the first time and delivering a powerful integration for our client. The new omnichannel integration approach has been instrumental in pivoting the clients’ strategy from grappling with KPI maintenance to cost saving and process optimization.”
By bringing Zoom functionalities within the HubSpot interface and enabling features like ScreenPop of customer data, automatic interaction logging, and automated workflows, NovelVox is helping bring a comprehensive and interactive approach to customer service.
“The persisting idea, as always, is to streamline contact center operations and empower agents with the right tools to help improve operational efficiency and overall performance. HubSpot omnichannel connector for Zoom aims to eliminate unnecessary and time-consuming steps from delivering optimum customer service experience”, added Amit.
About NovelVox:
NovelVox is a global software company that has been developing flexible, optimized Contact Center Solutions for Cisco, Webex, Avaya, Genesys, Amazon Connect, Dialpad, Five9, Zoom, and Nice contact centers for over 16 years. The company has an extensive library of 100+ third-party app integrations to empower agents with unique integrations powered by solutions like Unified Agent Desktops, Contact Center Wallboards, CTI Connectors, Reporting & Analytics, Conversational AI, and more. With over 330 global deployments across verticals, including Banking, Credit Unions, Telecoms, Healthcare, Government, Education, and Retail, NovelVox is redefining agent and customer experience for improved agent productivity and brand loyalty.
For more information, visit novelvox.com or follow us on Facebook, Twitter, LinkedIn, and Instagram.
