Avaya Agent Desktop
Boost your employee productivity and achieve more with Unified Agent Desktop for Avaya AACC, AES and IPO Contact Centers.
15+
Years of Expertise
350+
Deployments in 20+ Countries
98.7%
Retention Ratio
Single Screen Customer View
- Seamless integration with 3rd party applications
- Read & write data for faster call disposition
- Get excellent omnichannel customer experience
Biggest library of Integration
Boost agent performance by integrating your Avaya Agent Desktop with the industryโs leading third-party applications having an open API. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications.
Avaya integration with some of the popular applications:
- CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
- Ticketing: Zendesk, ServiceNow, Freshdesk
- Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
- Healthcare: EPIC, Cerner, Aetna
Say โHelloโ with Callerโs First Name
- No more copy & paste to gather customer details
- Greet callers by their name to enhance call experience
- Easily validate caller details while having all information readily available
Change Screen by IVR Inputs
Deliver faster call resolution and improve FCR with Avaya Agent desktop. Dynamically populate relevant information for every call as per the IVR inputs.
- Dynamically change screen for each call based on IVR variables
- Empower your agents with relevant information instantly
- Convert customer service to customer delight with faster call resolution
Agent Desktop Optimized
to your Business
Why choose a standard agent desktop when you can get an Avaya Agent Desktop customized to your unique business needs?
- Industry-specific agent desktop templates optimized for your business
- Unique agent desktop for each department optimized as per its needs
- From logo to brand colors and fonts, develop the agent desktop as per your branding guidelines
Modify Desktop Easily with Drag & Drop Designer
Modify Avaya Agent Desktop easily with drag & drop designer studio. The industryโs first and only Gadget Designer Studio makes it so easy that you can do it on your ownโno coding required.
- Customize or design desktops as per your needs
- Library of industry-wise agent desktop templates
- Pre-built in gadgets
Our Featured Integrations
FAQ
NovelVox Agent Accelerator is fully compatible with Avaya AACC, AES and IPO.
No, not every time. Whenever you plan an upgrade for Avaya Aura or Elite, you must inform our support team. You can raise a ticket at https://www.novelvox.com/services/support/. We’ll do our sanity on the mentioned version and let you know if you’ll need an upgrade or not. Also, it would be a minor upgrade, not a major one.