Salesforce Avaya CTI Integration
Improve Avaya AACC, AES and IPO Contact Center KPIs by integrating your phone system into Salesforce
Proud Partners :
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Enable superior agent and customer experience
with Avaya Salesforce Connector
Salesforce Avaya integration unifies customer information and simplifies call handling without the need for screen switching. Quick call controls and streamlined workflows within Salesforce ensure better Average Call Handling Time (AHT) and improved First Call Resolutions (FCR) for Avaya Contact Centers.
Unified Call Controls within Salesforce
NovelVox offers Avaya and Salesforce integration to enable seamless customer interactions via a unified agent interface embedded into Salesforce.
- Effortlessly access caller information within Salesforce and drive personalization with custom screen pop, contextual screen transfers, etc.
- Facilitate agents with call controls like click-to-dial, configurable speed dials, conference, etc.
Ensure Agent efficiency with Productivity Add-ons
NovelVox equips agents with a range of productivity tools fully compatible with Avaya Salesforce Connector, enabling them to deliver a superior customer experience.
- Create, curate, and communicate essential information with an innovative and easily accessible Knowledge Base
- Streamline ticket resolution process with an integrated Case Management tool
- Get real-time insights into agent performance with interactive Agent Dashboards for Avaya CRM connectors
Seamless Workflows with Pre-built Integrations
With over 75+ ready integrations, NovelVox makes it easy to enhance your Avaya Contact Center operations when integrated with Salesforce CRM. Equipped with a robust set of capabilities, it helps improve contact center performance.
- Compatible with Salesforce Classic and Lightning.
- Ready integrations are available for Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Analytics Cloud, Financial Services Cloud, Health Cloud, and High-Velocity Sales.
- Maximize Salesforce capabilities by integrating with readily-available 3rd party applications
Are your agents missing out on cross-sell and upsell chances?
FAQ
| S. No | Supported Versions_Salesforce | Supported Versions_Avaya |
| 1. | • Lightning & Classic • Salesforce Service Cloud • Sales Cloud • Financial Services Cloud • Health Cloud • High-Velocity Sales |
|
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
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