iVision Plus Amazon Connect Wallboards
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Advance Amazon Connect Dashboard Designs
Interactive wallboard designs to keep agents engaged and updated about their performance and targets without getting annoyed by plain, black, monotonous digits. The data is updated in real-time with seamless 3rd party application integration.
- Over 50 engaging AWS connect Wallboard designs
- Real-time performance view to motivate agents
- HTML 5 wallboards with advance and interesting design
Instant SMS, email alert and notification
Get real-time alerts and notification over SMS and email regarding threshold KPIs. View and monitor individual and team performance any time for controlled output.
- Visual, audio alerts, SMS or email notification
- Instantly fix threshold KPIs
- Monitored movement for individual and team
Seat Plan at Glance
Get a birds eye view of floor’s performance with seat plan. Don’t limit your monitoring to individual go beyond to the floor by viewing every agent’s performance on seat level and their status too.
- Know agent’s status – active, offline etc.
- Floor seats at a glance
- Broadcast messages for the floor
iVision Touch Mobile Dashboard
Keep a track on agent performance from anywhere over the mobile phone. Get real-time data related to KPIs retrieved on the mobile with this extensible mobile application.
- KPI alerts over mobile
- Interactive dashboard with pre-designed banner
- Seamless 3rd party application integration
Gamified AWS Connect Wallboard
Optimize agent performance by gamifying wallboards and engaging the team to perform the best with a healthy competition in place. The interesting graphic keeps agents free from monotony.
- Display relevant metric in gamified form
- Real-time performance data to view and motivate agents
- Engaging interface with gamified display of numbers
Business-specific interface
Choose from existing templates or customize the existing with drag and drop designer studio. Seamless 3rd party integration keeps the wallboard data updated
- Have brand theme over wallboard
- Drag & drop designer tool for easy modification
- Library of 70+ wallboard for Amazon connect wallboard
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
Trusted By
50+ Design Library
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
