Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation.
Customers expect instant connect with the brand, query resolution in a blink of an eye, 24×7 support, and a lot more. To stand true to the expectations, businesses need to stand in customerโs shoes and understand their likes and dislikes. With 2 billion people over WhatsApp, you can understand how important WhatsApp is in the customer engagement process for your business. For seamless engagement, business needs to have a WhatsApp integrated with their contact center solution.
Download this cheatsheet to learn the WhatsApp business integration and how its branding creates a personalized connection with the business. It will help you understand that WhatsApp is way beyond sharing messages. 9 Steps Cheatsheet helps you understand
Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation.
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