Work From Home Solutions for Contact Centers by Novelvox

With the current global situation, it has become a top priority for businesses to keep their employees safe by making them work from home. Setting up the technology to support the efficient home office is the biggest challenge, but what could be a bigger challenge is how empowered the agents will be to handle the call to continue to offer experiential customer experience?

With NovelVox, you can ensure similar on floor experience even from work from home agents with seamless Mobile Agent app, Agent Desktop and Supervisor Desktop managing all your agents.