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NovelVox Agent Desktop For Banks & Credit Unions

Novelvox introduces a powerful unified agent and supervisor desktops exclusively designed for Banks & Credit Unions.

Reduce Average Handle Time (AHT), improve First Contact Ratio (FCR) and members engagement experience all while saving over 14% of contact center operations cost.

This video will cover

  • Unique desktops for each department
  • Powerful Supervisor desktop
  • Admin panel to manage services
  • Desktop customization
  • iVision wallboard integration
  • Much more..
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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NovelVox
Leveraging WhatsApp for Customer Service with Conversational AI
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Products

Agent Accelerator
Solutions for Credit Unions Industry
Solutions for Banking Industry

Resources

How To Digitally Transform Credit Union Member Service in 2023
Checklist to build a Modern Digital Credit Union
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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