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NextGen Cisco Finesse Agent Desktop for Credit Unions

Now offering ready Integration with Jack Henry / Symitar, Cisco Finesse, CRM and bespoke applications.

 

NovelVox introduces Agent and Supervisor desktops for Credit Unions. Empower your agents & supervisors with seamless integration with your Cisco Finesse UCCE/X contact center, Jack Henry Products (Symitar) including Episys®, Synapsys Member Relationship Management™, and other in-house applications to offer unified view resulting in improved average handle time, and members and agent experience.

 

NovelVox being the Jack Henry’s VIP member is the exclusive vendor to offer Jack Henry Products Integration with Cisco Finesse contact centers. With Unified Agent Desktop for Credit Unions, agents can view and manage:

  • Accounting Check Deposit Tracking Payee Manager – View ACH Transactions, List of Payees, Fetch Payee Record Details Checks – Order Checks, Fetch Check record, Edit Check Record etc. Payroll – View Member Payroll Records etc.
  • Cards ATM – Block Card, Transaction List view (ATM/POS/BP/HB) Credit Cards – Merchant & Teller Card Transactions View, Specialist Services (Refunds, Fee Reversal Requests, Credit Voucher Exception)
  • Collection View Collection info View Loan/Share (Single Screen) Create CP Work Card Record Collection Removal Warning Lis Change Account
  • Lending Application Processing – Track Progress, Loan Decisions, View Application Info View Member, Finance and Tracking Records Create Pledge Record/Other CRUD services Credit Card Loan Setup Credit Report Request (e.g. Equifax) View Dealer Reserve Accounting Transactions Decline – Partial Approval, Transaction Amount limit Member Services Application Processing Member Accounts Account Management – Send Email, Create/Revise Records, Card Requests etc Member Manager – Member Name/Address Merge Request, Create New Member Address Record etc Projections – IRS Tax projections, Dividends
  • Teller Teller Transactions
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

Agent Accelerator for Cisco
Agent Accelerator for Credit Unions
Jack Henry Integration

Resources

Checklist to build a Modern Digital Credit Union
Track Customer Journeys with Cisco Unified Agent Desktop
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

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  • (928) 864-5100

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