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The ever-changing landscape of customer expectations warrants a robust and adaptable approach to customer service, and this is where contact centers come into play.

NovelVox, the market leader in advanced solutions for contact centers, announced its accreditation with Capability Maturity Model Integration (CMMI) Level 3 status, in recognition of its outstanding services and development practices.

Did you know that most contact centers operate in silos – data-wise, application-wise and team-wise? Usually, different departments work independently, handling a customer query using tools that do not communicate with each other, which leads to delays, inefficiencies, and miscommunications.

Banks receive innumerable customer requests related to transactions, credit/debit cards, investment schemes, and more. Now, to be able to deliver exceptional customer service, contact center agents must be equipped with a technology that not only automates their workflows but also streamlines overall customer experiences.

NovelVox, a prominent player in the contact center solutions industry, achieved yet another milestone by winning the prestigious 'Best Digital CX Platform' award at the 5th Annual India CX Summit & Awards 2023, held at Novotel Juhu, Mumbai. This recognition reflects NovelVox's commitment to delivering an exceptional digital experience that truly delights customers. The award was graciously accepted by Mr. Amit Gandhi on behalf of NovelVox.

Automation technology is revolutionizing the customer experience, providing personalized and efficient service. Contact centers are leveraging self-service options and AI to meet evolving customer expectations. Discover how these innovations empower contact centers to enhance customer satisfaction and streamline operations for better outcomes.

Unleash the power of AI in creating a seamless omnichannel experience in contact centers. Agile technologies like AI, ML, and NLP enhance customer service, personalize communication, streamline workflows, and reduce costs. Drive business growth and stay ahead of the competition with AI-powered contact centers.

ChatGPT has revolutionized the role of automation technologies in modern contact centers. As businesses slowly move towards offering immersive customer experiences, ChatGPT has the potential to accelerate business processes and ensure the delivery of seamless customer experiences. Explore how ChatGPT can cater to dynamic customer needs by streamlining support, decoding customer preferences, and delivering accurate responses.

Catering to modern customer needs requires agents to be well-versed in customer preferences. Empower agents to understand customer needs and address their queries in a faster and better manner. Break down data silos and simplify agent workflows with the right tools. Render agility and adaptability to your contact center with Agent-centric tools from NovelVox.