Enhance Engagement and Transform Experience of Insurance Customers
Empowered Agents Delivering Personalized Interactions to Policyholders
Immersive Customer Service
Exceed Customer Expectations with
Customer Delight
Unified Agent Desktop
Wallboard
iVision Wallboard is an interactive and intuitive wallboard that gives a 360-degree view of the agent’s and team’s performance, with real-time statistics, ensuring adherence to service level agreements
CTI Connector
NV Desk
Modernized ticket management with pre-built CTI and reporting. Quick deployment through cloud-based setup, no extra integrations needed.
Supervisor Desktop
Supervisors have access to powerful tools to oversee operations and monitor stats on agent and contact center performance
Historical Reporting
Using AI Capabilities for High Customer Satisfaction
- Intelligent Chatbots
- Natural, Human-like Interactions
- Easy Conversations and Transitions
Boost Customer Satisfaction with Personalized Communications
- Multi-channel Support
- Personalized Services
- Quick Resolutions
With the caller’s details and past interaction history on hand, the agents can resolve calls faster, lowering hold time
- Monitor Performance and Improve Experience
Contact center management can oversee efficiency and service levels and make initiatives to boost sales leveraging real-time actionable intelligence
- Cost Savings
Insurance-specific solutions helping improve
customer satisfaction
Experiences for Informed Customers
Connect with Customers on
their Channels
Social conversations
Webchat and in-app
Text messaging
Voice chat, video chat and co-browse
WIDE CONTACT CENTER INTEGRATION
NovelVox Solutions: Ideal for All Contact Centers
Unlock the power of NovelVox solutions in the insurance sector. Deliver seamless compatibility with top contact centers such as Cisco Finesse, Webex, Avaya, Genesys, Amazon Connect, Five9, Zoom, Nice and Dialpad. Our purpose-built offerings are poised to meet all your Insurance support requirements with unmatched ease.
People-assisted and Automated
Integrated and unified solutions
NovelVox is a leader and pioneer in providing industry-specific contact center agent desktop and wallboard solutions for Cisco Finesse, Webex, Genesys, Amazon Connect, Five9, Zoom, Nice and Dialpad contact centers. These tools effectively integrate with phone lines, CRMs, and other popular software tools used in the insurance industry including core apps like Infosys Finacle, FIS, GuideWire, and Oracle. With higher FCR and lower AHT, the next-generation integrated solution helps insurance companies resolve customer queries, better engage with customers, and improve operational performance.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
