Meet us at PCC EMEA, Brussels, Belgium, April 14-17, 2024 and Transform Digital Experience for Avaya.
33% of customers say they are most frustrated when asked to repeat themselves to multiple support reps.
We live in the age of convenience – where everyone expects faster access to information, services, and more. For contact centers, it is critical to keep up with such expectations as customers donโt hesitate to switch to other service providers for a better experience.
Automating the customer identification & authentication process is one of the ways that helps enhance customer experience by saving them from repeating information to IVRs and contact center agents. From calling a contact center to confirming & authenticating the identity and getting the query resolved – automation can transform this whole process to serve customers better.
Solutions
Key Highlights
Download this Use Case to learn how NovelVox helps automate customer identification & authentication process for enhanced customer experience.
Partners
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