About Us
We Make Customer Interactions Delightful
Your search for contact center solutions ends at NovelVox. We are a CMMI Level-3 certified CX player offering matchless solutions to contact centers worldwide. As a leader in the CX space, we emphasize rebuilding the agent-customer experience with a platform empowering agents to assist agents across channels like voice, email, chat, social, and instant messaging channels.
Our optimized solutions complement prominent contact center technologies that include Amazon Connect, Avaya, Cisco, Dialpad, Five9, Genesys, NICE, Webex, and Zoom.
We Have a Global Clientele
Several contact centers across verticals rely on NovelVox for its products. With experience of 15 years & counting, in the customer service industry, we have deployed a whopping 350+ projects across 20 countries. Our clientele belongs to the retail, healthcare, BFSI, and telecom sectors.
India
- 802-803, 8th Floor, SSR Corporate Park, (Opp NHPC Metro Station), Faridabad, Haryana, 121003
Kingdom of Saudi Arabia
New Akharia, Salah Eldin St Tower 2, 2201 and 2204, Riyadh 1132
United Arab Emirates Office
Our Enablers of Change
At NovelVox, we strive to help businesses deliver exceptional customer experiences. We believe in empowering agents through a diverse product line that unlocks their efficiency and boosts productivity.
With a unified CX platform, businesses can deliver seamless experiences across channels that streamline agent workflow & delight customers. All our products are easy to understand & use by contact centers. Integrating and using them helps track customer engagement levels and align other operations.
Agent productivity becomes scalable by implementing our reporting & monitoring tools. They empower supervisors to track agent productivity levels through smart assistance and performance monitoring.
NovelVox is a great
place to work
We value every NovelVoxian who has contributed to making NovelVox a great workplace. With the policy of flexible working hours, our employees have a choice to work from home.
Career with us
Want to be a part of building success stories? NovelVox welcomes all those who have the caliber to prove themselves.
We’re always looking for talented individuals for diverse job openings. Drop your updated resume at hr@novelvox.com to be the next NovelVoxian.
