Cleveland Clinic Improves Healthcare Experience for Agents and Patients

Cleveland Clinic Foundation is one of the leading non-profit multispecialty academic medical centers that’s consistently been recognized in the U.S. and throughout the world for its expertise and care. 

Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. 

In this case study, we will explore the Cleveland Clinic story and how they overcame the challenges with siloed applications by integrating Epic with their Cisco Finesse phone system – leveraging Epic CTI Connector. Discover how this integration helped them automate patient identification, record retrieval, internal workflows, and more. 

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