Chat Translator
Interact with Customers in Any
Language They Prefer
Empower your agents to deliver personalized service in any language with a universal real-time chat translator. Make language barriers a thing of the past and make way for a more intimate and familiar approach to customer service with features like:
Real-Time
Chat Translation
Multi-Language
Support
Configurable
Translation Rules
How Does it Work?
NovelVox’s universal chat translator integrates with any leading contact center system and translates all chat conversations in real-time, enabling agents to not only understand conversations in any language but also respond in the same language immediately.
Real-Time
Communication
This process happens seamlessly and in real-time, allowing for smooth, natural conversations without delays.
Messages are translated within seconds, streamlining interaction between agents and customers.
Integration
Ready
The translator works directly within the ACD interface, ensuring agents don’t have to switch between tools.
The process is automated, requiring minimal setup and training.
Why Consider NovelVox Universal Chat Translator?
Suppose a customer reaches out in Spanish, your agent only speaks English, and the conversation goes… nowhere. Frustrating, right?
With NovelVox Universal Chat Translator, that frustration disappears.
Ready for Happier Members?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
