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NovelVox
Chat Translator

Interact with Customers in Any
Language They Prefer

Empower your agents to deliver personalized service in any language with a universal real-time chat translator. Make language barriers a thing of the past and make way for a more intimate and familiar approach to customer service with features like:

  • Real-Time Chat Translation Real-Time
    Chat Translation
  • Multi-Language Support Multi-Language
    Support
  • Configurable Translation Rules Configurable
    Translation Rules
Chat Translator

How Does it Work?

NovelVox’s universal chat translator integrates with any leading contact center system and translates all chat conversations in real-time, enabling agents to not only understand conversations in any language but also respond in the same language immediately.

Real-Time Communication

Real-Time
Communication

This process happens seamlessly and in real-time, allowing for smooth, natural conversations without delays.

Messages are translated within seconds, streamlining interaction between agents and customers.

Integration Ready

Integration
Ready

The translator works directly within the ACD interface, ensuring agents don’t have to switch between tools.
The process is automated, requiring minimal setup and training.
Consider NovelVox Universal Chat Translator

Why Consider NovelVox Universal Chat Translator?

Suppose a customer reaches out in Spanish, your agent only speaks English, and the conversation goes… nowhere. Frustrating, right?
With NovelVox Universal Chat Translator, that frustration disappears.
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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