4 Steps to Digitally Transform CX from your Cisco Contact Center
![](https://www.novelvox.com/wp-content/uploads/2023/10/Group-14320.webp)
STEP 1
Switch to the Omnichannel mode
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Add digital channels to your Cisco Contact Center
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Unify all channels to offer a consistent experience
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Add an extra layer of automation to boost agent productivity
![](https://www.novelvox.com/wp-content/uploads/2023/10/Step-1-1.gif)
![](https://www.novelvox.com/wp-content/uploads/2023/10/Step-2-1.gif)
STEP 2
Enable Industry-optimized Integrations
Optimize your Cisco contact center performance with integrations that are specific to your industry – Banking, Healthcare, Insurance, Credit Unions, and more.
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Integrate your agent workspace with industry's core apps
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Orchestrate and Optimize the data per your unique needs
STEP 3
Advance your Reporting and Analytics Capabilities
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Unify datasources to empower supervisors with integrated reporting
![check-1 check-1](https://www.novelvox.com/wp-content/uploads/elementor/thumbs/check-1-qcsdw959heojp02kcx5w1jzz4klobed7sg6nr2yryw.png)
Keep agents engaged and motivated with stunning wallboards
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Leverage advanced analytics to achieve performance excellence
![](https://www.novelvox.com/wp-content/uploads/2023/10/Step-3-1.gif)
![](https://www.novelvox.com/wp-content/uploads/2023/10/Step-4-1.gif)
STEP 4
Add Pre-integrated Tools to your Agent Workspace
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Add ticketing to your cisco contact center for seamless query resolution
![check-1 check-1](https://www.novelvox.com/wp-content/uploads/elementor/thumbs/check-1-qcsdw959heojp02kcx5w1jzz4klobed7sg6nr2yryw.png)
Create cases automatically for all inbound interactions - voice, digital, social.
![check-1 check-1](https://www.novelvox.com/wp-content/uploads/elementor/thumbs/check-1-qcsdw959heojp02kcx5w1jzz4klobed7sg6nr2yryw.png)
Maximize CSAT by integrating knowledge base, reporting dashboards, and more.
Still wondering how to get started or
what’s right for your industry?
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