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NovelVox

4 Steps to Digitally Transform CX from your Cisco Contact Center

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STEP 1

Switch to the Omnichannel mode

Take a step closer to your customers by connecting with them wherever they are – Voice, chat, email, or social channels.
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Add digital channels to your Cisco Contact Center

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Unify all channels to offer a consistent experience

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Add an extra layer of automation to boost agent productivity

Don’t wait!! Enable omnichannel engagements within your Cisco Contact Center for superior CX?
Connect Today!!

STEP 2

Enable Industry-optimized Integrations

Optimize your Cisco contact center performance with integrations that are specific to your industry – Banking, Healthcare, Insurance, Credit Unions, and more.

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Integrate your agent workspace with industry's core apps

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Orchestrate and Optimize the data per your unique needs

Ready to discuss your unique integration needs with the industry experts?
Request Consultation!!

STEP 3

Advance your Reporting and Analytics Capabilities

Enable 360-degree performance monitoring to drive informed decision-making and better business outcomes.
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Unify datasources to empower supervisors with integrated reporting

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Keep agents engaged and motivated with stunning wallboards

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Leverage advanced analytics to achieve performance excellence

Curious to know more about integrated reporting within Cisco?
Request a consultation to find out!!

STEP 4

Add Pre-integrated Tools to your Agent Workspace

Connect the agent workspace with the tools they use most frequently – Knowledge Base, Ticketing System, Dashboards, etc. without switching to different screens/ systems.
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Add ticketing to your cisco contact center for seamless query resolution

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Create cases automatically for all inbound interactions - voice, digital, social.

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Maximize CSAT by integrating knowledge base, reporting dashboards, and more.

Want to explore more productivity tools from NovelVox?
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Still wondering how to get started or
what’s right for your industry?

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Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.
  • (928) 864-5100

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

  • (928) 864-5100

Explore NovelVox Solutions

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