iVision Wallboards
Call Center Wallboard Software for Interactive Digital Experiences
Keeping Agents Empowered, Motivated, and Engaged
Our Partners
Real-time 360ยฐ Monitoring
Enhancing Customer Relationships and
Agent Performance
A contact center performs best with the right tools that provide a clear overview of how the center is performing. Digital Wallboards such as iVision Plus, with their strategically placed graphics and visual designs, are a valuable way to share information with team members, improve engagement and encourage better work. The agents can compare their performance to peer benchmarks and track progress towards their goals. Companies can use a call center wallboard solution to motivate, inspire, and inform their employees.
360-degree Data Visualization
BI-enabled Smart Monitoring
Turn data into valuable insights with iVision Plus BI-enabled features. Drill down data fields, work with parameterized reports, and more for more effective data analysis and monitoring.
Gamified Wallboard Designs
Interactive designs
Smart Notification Engine
Intuitive Digital Signage
Visual Seat Plans
Seamless Customization
Out-of-the-Box Integration
Easy to install, configure, and manage
Interactive visual communication
tool
Call center wallboards help reduce AHT and enhance FCR to drive on-the-job learning,
making agents handle the calls better and giving customers faster resolution of their issues.
A wide range of contact centers benefit from the compatible wallboard software
Serverless cloud deployment
On-cloud serverless set-up for faster installation
Secure on-prem deployment
Choose on-premise set-up for secure installation
No coding
iVision Plus requires no coding or developer support, as the tool is intuitive and easy to configure and manage
Easy customization improves visibility
iVision Plus can be readily customized with its drag-and-drop design themes and other functionalities
Advanced features for improved productivity
Supervisors can monitor, set realistic goals and benchmarks for their team or individual agents and gain a consistent insight of the contact center’s operations
Extensive Support
24/7 support
Dedicated Customer Success Manager
Training Portal
Integration with third-party applications
Drive Tangible Results of High Customer
Satisfaction and Agent Performance
Call center wallboard software integrates with Active Directory, BMC AMI Cost Management, Calabrio Call
Recording, Cerner Ambulatory, Sugar Connect, Microsoft Dynamics 365, EpicCare EMR, etc.,
thus achieving maximum efficiency for the contact centers
Supports various third-party integrations
iVision Plus works with all kinds of users
and organization types
Call center display software impacts agent performance, productivity, and efficiency and enables contact
centers to meet customersโ expectations proactively and helps continually improve
customer service.
Demo Video for Contact Center Wallboard
50+ Design Library
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
