Agent Dashboard for Contact Centers
Compatible with Cisco Finesse, Webex, Avaya, Genesys, Amazon Connect, Five9, Zoom, Nice and Dialpad Contact Centers.
Instantly access custom metrics and information that matters the most for improved productivity and customer experience
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Fully Customizable Interface
Work with the dashboard fields as per your needs to make the most of the data and plan the day ahead accordingly. Have a quick glance at only the necessary data for improved performance
- Filter data and define bandwidth
- Quick access to relevant data with customized dashboard
- Optimize day’s performance
Real-time Monitoring
- Identify trends and pitfalls in real-time
- View performance at a glance
- Improve service levels
Optimized agent performance
- Prioritize task/calls in queues with SMS/email alerts
- Track tickets and access helpdesk
- Data-driven decisions to improve CX
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
Trusted By
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
