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iVision Plus: BI-Powered Wallboard For Cisco Webex Contact Center
Optimize your workforce with intuitive Wallboards for the Webex contact center and empower your agents to self-manage. Equipped with KPI metrics, Webex wallboards enable you to gauge and manage agents’ productivity along with CX.
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Intuitive Wallboard Designs
iVison Plus Webex CC wallboard provides an extensive library of visually appealing templates that engage your agents effectively. It enables you to view real-time metric and agent performance statistics over intuitive iVision Plus wallboards.
- A library of 50+ designs to choose from
- Simply DIY with drag & drop feature
- HTML 5 wallboards with advance and interesting design
Team Collaboration is at Ease
iVision Plus Webex wallboards offer a Smart Notification Engine that keeps your customer success team, supervisors, and managers in the loop with instant audio and visual alerts about threshold breaches through Email, SMS, and MS Teams.
- Helps Create audio and video alerts against call center thresholds
- Helps recognize and act on such breaches immediately
- Helps improve service quality by reducing threshold breaches efficiently
More Informed Business Decisions
iVison Plus wallboards enable you to drive productivity and intelligent decisions through 360-degree Data Visualization. iVison plus’ BI capabilities turn your complex data into valuable insights for more effective data analysis and help you make informed business decisions.
- Report drill-down enables you to extract specific data or fields from high-level information
- Smartly filter reports and display on the wallboard in real-time
- Empowers teams with customized and actionable content
Ignite the ‘Can-do’ Spirit of Agents
Perfectly designed, brightly lit overhead, iVison Plus Gamification Wallboards foster healthy competition among agents or employees and inspire them to perform better and drive on-the-job learning experience.
- Motivation through real-time performance metrics
- Extensive range of gamifying numbers and KPIs
- Reduce AHT & enhance FCR to drive on-the-job learning
Improve Data Visibility
With over 75 3rd party integrations, iVision Plus Wallboards seamlessly integrate with all Webex contact center powered data. It displays data from contact center systems, CRMs, and other business applications and allows agents to access a unified view of KPIs and metrics.
- Personalize wallboard designs based on brand
- Drag & drop designer tool for easy modification
- Library of 70+ Webex CC Wallboard designs
Keep Track on Your Agents Status
Empower your supervisors with a real-time 360-degree view of agents’ activities through our interactive Webex Wallboard seat plan. It looks at the entire Webex contact center seats and agent status.
- Track real-time agents’ status and activities
- Improve site operations
- Spot errors and compare performance in real-time
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
Trusted By
50+ Design Library
Ready to uplevel your agents’ can-do spirit?
Schedule a demo today to learn how iVision Plus Wallboards can uplevel your agents’ productivity and help them close more sales, retain more customers and get more referrals.
