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NovelVox

Genesys CTI Connector

Smart CTI integration to plug Genesys phone system into your business applications for greater agent efficiency and faster resolutions.
Genesys CTI
15+

Years of Expertise

350+

Deployments in 20+ Countries

90%

Retention Ratio

Optimize Customer Service
with Genesys CTI Integration

Eliminate clunky call handling with our Smart CTI Connector for Genesys Contact Center. Streamline workflows, reduce screen toggling, and empower agents to deliver personalized experiences for better customer delight. Integrate with leading CRMs like Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and EPIC and meet your unique business needs for better efficiency and customer satisfaction.

Plug & Play

Plug & Play

Get access to Genesys telephony controls and customer information right inside a CRM or ticketing application.
Personalized Service

Personalized Service

Drive contextually-relevant conversations by equipping agents with key caller details on a unified CTI interface.
Optimized Costs

Optimized Costs

Cut down on operational costs with a unified CTI interface offering ready integration with Genesys PureCloud embeddable framework.

Simplify Caller Experience with
Smart CTI Connector for Genesys

Enhance agent performance by equipping them with a single interface to handle interactions and manage caller information and omni-channel interactions. Optimize Genesys Contact Center operations with automated workflows and out-of-the-box productivity features.

Automated Call Operations with
One-click Controls

Uncomplicate call management by integrating critical call functionalities and displaying caller information on the unified CTI interface. Enhance agent productivity, reduce manual errors, and resolve issues faster with the streamlined approach.
  • Retain call context with contextual screen pop.
  • Ensure smarter call handling with configurable log templates and wrap-up codes.
  • Better call management with quick call controls inside the CTI interface.
  • Improve agent efficiency with click-to-dial, automated call logging, and more.
Genesys CTI Connector
Omni-channel Engagement for Genesys PureCloud

Omni-channel Engagement for Genesys PureCloud

Go beyond traditional, voice-based customer service with Omni-channel CTI functionalities that enable agents to handle email, chat, and other digital channels within a single interface. Enable agents to deliver exceptional customer service by accessing relevant data from connected channels.
  • Support email and chat interactions with our CTI integration
  • Manage interactions with ease, without the need for channel or screen switching
  • Readily integrate with Genesys Cloud Embeddable Framework for omni-channel engagements.

Empower Agents with Productivity Gadgets

Elevate agent performance with built-in productivity tools from NovelVox. Facilitate query resolution by eliminating screen switches and offering an integrated view of KPIs and additional data.
  • Ensure proactive assistance by enabling agents to access valuable resources with a Knowledge Base.
  • Improve outcomes by configuring effortlessly with a Case Management Tool
  • Allow agents to access performance metrics with an interactive Agent Dashboard
Genesys CTI Integration
Improve Productivity with 75+ Integrations

Out-of-the-box Integrations
for Greater Productivity

Enhance Genesys Contact Center operations by integrating third-party business applications with a unified CTI interface. Save agent effort with the CTI interface embedded within the CRM application, providing agents with all call controls and customer information in one place.
  • Integrate applications based on your unique business needs.
  • Supports seamless integration with Genesys Engage, Cloud, and PureConnect
  • Choose from multiple deployment options - Serverless, On-Prem, and Hybrid support.

Our Featured Integrations

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FAQ

Genesys CTI Connector not only allows you to connect your Genesys phone system with a business application ( like leading CRMs or ticketing apps) but also equips you with powerful agent productivity features to streamline your customer service operations. While embedded call controls from Genesys help simplify call handling for agents, add-ons and additional integrations amplify their productivity to the next level.

The integration is available for below versions:


⦿ Genesys Engage
⦿ Genesys Connect
⦿ Genesys Cloud

Yes it does, but only in the case of Genesys PureCloud. NovelVox CTI Connector integrates with Genesys PureCloud Embeddable Framework and enables its omnichannel functionalities inside the desired CRM or Ticketing application. To know more about how it works, get in touch with our solution experts.

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Overview

  • Smart CTI integration to plug Genesys phone system into your business applications for greater agent efficiency and faster resolutions.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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Overview

  • Smart CTI integration to plug Genesys phone system into your business applications for greater agent efficiency and faster resolutions.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

Explore CTI Connector Solutions

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Your data is securely managed. To know more, visit our Privacy Policy