Genesys CTI Connector
![Genesys CTI](https://www.novelvox.com/wp-content/uploads/2023/05/Genesys-CTI.png)
15+
Years of Expertise
350+
Deployments in 20+ Countries
98.7%
Retention Ratio
Optimize Customer Service
with Genesys CTI Integration
Eliminate clunky call handling with our Smart CTI Connector for Genesys Contact Center. Streamline workflows, reduce screen toggling, and empower agents to deliver personalized experiences for better customer delight. Integrate with leading CRMs like Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and EPIC and meet your unique business needs for better efficiency and customer satisfaction.
![Plug & Play](https://www.novelvox.com/wp-content/uploads/2023/02/Plug-Play.png)
Plug & Play
![Personalized Service](https://www.novelvox.com/wp-content/uploads/2023/02/Personalized-Service.png)
Personalized Service
![Optimized Costs](https://www.novelvox.com/wp-content/uploads/2023/02/Optimized-Costs.png)
Optimized Costs
Simplify Caller Experience with
Smart CTI Connector for Genesys
Automated Call Operations with
One-click Controls
- Retain call context with contextual screen pop.
- Ensure smarter call handling with configurable log templates and wrap-up codes.
- Better call management with quick call controls inside the CTI interface.
- Improve agent efficiency with click-to-dial, automated call logging, and more.
![Genesys CTI Connector](https://www.novelvox.com/wp-content/uploads/2023/05/Genesys-CTI-Connector.png)
![Omni-channel Engagement for Genesys PureCloud](https://www.novelvox.com/wp-content/uploads/2023/05/Omni-channel-Engagement-for-Genesys-PureCloud.png)
Omni-channel Engagement for Genesys PureCloud
- Support email and chat interactions with our CTI integration
- Manage interactions with ease, without the need for channel or screen switching
- Readily integrate with Genesys Cloud Embeddable Framework for omni-channel engagements.
Empower Agents with Productivity Gadgets
- Ensure proactive assistance by enabling agents to access valuable resources with a Knowledge Base.
- Improve outcomes by configuring effortlessly with a Case Management Tool
- Allow agents to access performance metrics with an interactive Agent Dashboard
![Genesys CTI Integration](https://www.novelvox.com/wp-content/uploads/2023/05/Genesys-CTI-Integration.png)
![Improve Productivity with 75+ Integrations](https://www.novelvox.com/wp-content/uploads/2021/12/Improve-Productivity-with-75-Integrations.png)
Out-of-the-box Integrations
for Greater Productivity
- Integrate applications based on your unique business needs.
- Supports seamless integration with Genesys Engage, Cloud, and PureConnect
- Choose from multiple deployment options - Serverless, On-Prem, and Hybrid support.
Our Featured Integrations
![](https://www.novelvox.com/wp-content/uploads/2023/01/zendesk-logo.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/symitar-logo.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/servicenow-logo.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/oracle-logo.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/microsoft-dynamics-gp.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/Jack-henry-associates-logo.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/cerner-logo.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/epic-logo-1.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/fiserv-logo.png)
![](https://www.novelvox.com/wp-content/uploads/2023/01/salesforce.png)
FAQ
Genesys CTI Connector not only allows you to connect your Genesys phone system with a business application ( like leading CRMs or ticketing apps) but also equips you with powerful agent productivity features to streamline your customer service operations. While embedded call controls from Genesys help simplify call handling for agents, add-ons and additional integrations amplify their productivity to the next level.
The integration is available for below versions:
⦿ Genesys Engage
⦿ Genesys Connect
⦿ Genesys Cloud