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Zoom CTI Connector
Drive contextual communication and deliver a well-rounded customer experience with Zoom CTI Connector.
15+
Years of Expertise
350+
Deployments in 20+ Countries
98.7%
Retention Ratio
Let Your Customer Service Soar with
Proactive Reach and Connected Experiences
Zoom CTI Integration brings in the power of contextual conversation to every interaction by connecting the Zoom telephony system with your CRM of choice. Agents can not only see and learn from relevant information displayed on their CRM screen but they can also connect instantly with any customer with a simple click of a button. Gain total control of every minute of every call and lead meaningful conversation across the board.
Instant Integration
Zoom CTI connector from NovelVox is a plug and play solution for contextual calls and instant customer reach outs.
Elevated Agent Productivity
Optimize agent performance to deliver consistent and personalized customer experience with each and every call.
Reduced Operational Cost
Reduce the operational cost by 12% while ensuring terrific customer experience and well-informed agents.
Call Management Simplified
Get the most out of each call coming your way by equipping your agents with a Zoom CTI connector. Experience higher control over calls and deliver seamless customer experience throughout the call.
- Contextual call transfers to ensure consistency and encourage personalized communication.
- Bring in efficiency with automated logging, click to dial, and screen transfers.
- Modify workflows and Screen Pop display as per your needs to improve productivity
Giving Power to the Agents
Empower agents with the ultimate communication tool. Let there be instant screen pops, displaying all the relevant information about the customer and allowing agents to lead personalized interactions.
- Speed up regular workflows and provide your agents with the tool to lead calls confidently and efficiently.
- Help agents work on improving KPIs such as FCR and AHT with a simple yet powerful integration.
- Empower supervisors with the right monitoring tools and controls like agent ready, agent logout, barge-in, silent monitoring, etc.
Improved Performance
Set higher standards for your contact center performance with one simple integration. Improve all the key metrics including agent performance, customer experience, and CSAT score in one go.
- Embedded call controls to handle interactions without switching screens allow seamless communication.
- Empower agents to drive contextual customer conversations with critical caller information and deliver personalized support
- Manage team efficiently with an integrated view of agent performance to keep a clear track of performance across the team.
Integration-ready System
Go beyond interactions and deliver a connected experience with the CTI connector that integrates core industry apps including ticketing and Knowledge Base. Redefine performance out of the box.
- Connect with your favorite apps and platforms to drive an all-round improved performance.
- Keep track of multiple systems in one place for a connected and growth-oriented strategy.
- Make use of essential tools like Knowledge Base and Ticketing System within a single unified window.
Our Featured Integrations
