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Demo Video for Credit Union Unity - NovelVox

Do your agents still need to switch screens multiple times while offering support to members over call? Do members still need to hold the call for long so that agent can pull their account information?

 

It’s time to integrate Symitar with your contact center application via Credit Union Unity to improve agent and member experience. Save over 30% of overall contact center operational cost and get profited with following benefits

  • Enhanced Member Experience : One unified Agent Desktop for all data and telephony actions with no more screen switching.
  • Single Screen View : Single screen view of member’s personal and account details even before the call is answered.
  • Screen Pop Symitar : Screen pop the members' information directly from the contact center application, reducing AHT.
  • Advance Supervisor management : Dedicated supervisor desktop for advanced monitoring, re-skilling and more.
  • Motivating iVision Wallboard : 50+ ready intuitive wallboard designs for real-time performance monitoring.
  • Powerful Built-in Tools : Increase agent efficiency within-built agent phonebook, ticketing tool, and knowledge base gadget.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

Credit Union Unity
Agent Accelerator for Credit Unions
iVision Plus Wallboards

Resources

Transforming Credit Union Contact Center into a Member Experience Center
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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