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iVision Contact Center Wallboards

NovelVox iVision Wallboards is designed to display important contact center information to all your agents and supervisors. Our Wallboards are completely customizable to match your needs and only requires a web browser to work. With iVision Wallboards Widgets like Seat Plans, Digital Signage and Gamification, our Wallboards can display a multitude of information in a variety of formats to suit your organization. iVision Wallboards is compatible with Cisco, Genesys and Avaya Contact Center platforms.

  • Seat Plans to identify blank spots across all your contact center sites
  • Gamification and how this can affect agent performance
  • Unification of Data from different sources onto one iVision Wallboard
  • Extend the iVision Wallboard into Digital Signage
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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iVision Wallboards
iVision Plus Gamification Wallboards

Resources

What is Contact Center Wallboards and How it Work for Your Contact Center
Top Trends of Contact Center Wallboards
How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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