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Demo for Agent Desktop For Healthcare - NovelVox

Is your agent required to copy/paste patient phone number in EPIC every time to pull records in order to offer assistance in appointments or billing? Or are you managing any 3rd source for directories? 

 

Switch to unified experience with NovelVox Agent Desktop which integrates to EMR/EHR’s, ticketing, bespoke applications or your internal databases to offer a single pane of glass view for all data and services. Improve patient engagement by improving agent experience. 

Watch this video to learn:

  • One centralized system for all your multiple applications at different offices
  • Single Pane of Glass view of all data so that your agent doesn’t switch pages.
  • Integrate services like Appointment Management, View Patient Information, Waiting lists and outpatient / surgery schedules, Discharge lists, Paging service, On call provider schedule, Provider Directories & Phone books
  • Integrated Ticketing application for instant actions
  • Integrated Dynamic Agent scripting tool to manage your call quality & compliance
  • Powerful Supervisor Desktop for effective team management
  • Wallboards / Digital Signage for real-time monitoring 
  • Mobile Agent App will keep all your remote agents and field technicians connected
  • Save on AHT with integrated systems and reduce overall operational cost by over 30%
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Agent Accelerator
Solutions for Healthcare Industry

Resources

Save The Biggest Contact Center Problems With Agent Desktop
Why Does Your Healthcare Organization Need Conversational Chatbots?
Streamlining Your Healthcare Contact Center Operations with EPIC CTI Connector
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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