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Novelvox Cisco CTI Connectors

Supercharge Cisco Finesse with Advance Integrations. Best Ways to Integrate Cisco Finesse CCE/X with Salesforce, MS Dynamics, ServiceNow & Zendesk

 

Increase agent’s productivity and improve customer experience by enabling personalized service through deep customer insights right at the point of interaction. NovelVox CTI connector enables you to provide the right information, in real time so your agents can immediately start helping customers instantly.

 

NovelVox CTI Connectors integrates Cisco Finesse CCE/X with Salesforce, MS Dynamics, ServiceNow & Zendesk seamlessly by embedding directly in your CRM or ticketing platform.

 

With NovelVox Smart CTI Connector you can:

  • Drag & Drop Screen POPs Designer Studio NovelVox Exclusive : Build your Screen POP using drag and drop Novelvox Designer Studio as per your business needs.
  • Dynamic Screen POP: Screen pop based on incoming user-entered IVR information
  • Click to Dial: Click-to-dial from within CRM records
  • CRM Screen Transfer: CRM screen transfer with calls, Propagated caller ID on transferred call
  • Configurable Speed Dials: Configurable speed dial buttons
  • Enhanced Reporting/Call Logging: The solution enables enhanced management reporting on call data and performance metrics in your CRM dashboard, which you can use to make smart decisions about the administration of your contact center
  • Queues/Skill Group Live Feed: Real-time data of Agent Queues/Skill Group is available to Agent.
  • Intelligent Dialing: No matter what country or area code your agents and callers are in, you can configure Prefix and Suffix required to dial out.
  • Agent Performance Stats: Agent Performance Reports like Call Offered, handled is available to improve Agent Productivity.
  • Team Real-time Status: Agent can view the Status of the Other Agents of his Team.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Cisco CTI Connector

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How to Choose the Right Cisco CTI Solution for your Contact Center
Five Reasons Why You Should Integrate Cisco CTI with CRM
Is Your Sales Team Ready to Take Advantage of Cisco CTI Salesforce?
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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