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Demo for NovelVox Finesse 12.0 Agent Desktop - NovelVox

The Fresh & New Cisco Finesse 12 Agent Desktop is right around the corner—is your contact center prepared for it? NovelVox brings in new features with Unified Agent Desktop for Cisco Finesse 12.0 to provide an enriched and updated agent experience. Add the power of data unification from any of your 3rd party application to offer your agents with a single pane of glass view of entire data. This will greatly empower your agents to deliver exceptional customer experience.

 

 

Features:

  • Unique desktop designed for each industry for optimal performance
  • Unified single-screen view of all data, no more switching screens
  • View/manage all third-party application from one agent desktop
  • Ready integration with 70+ core business applications
  • Unique desktop for each department/team
  • Agent desktop dynamically changes based on IVR input
  • Know your caller details even before you answer the call
  • Enhance security by providing restricted and only the required customer information to agents instead of exposing complete customer data
  • Populate thick clients from Finesse 12 Gadget.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Agent Accelerator for Cisco

Resources

Cisco Finesse Agent Desktop: The Backbone Of Contact Center Operations for Many Industries
Cisco Finesse Agent Desktop with Integrated WhatsApp and Live Chat: A 360° Solution for Enhanced Customer Experiences
Why Your Finesse Contact Center Needs A Unified Agent Desktop
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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