Meet us at PCC EMEA, Brussels, Belgium, April 14-17, 2024 and Transform Digital Experience for Avaya.
Do you have the same organizational goals as others? Then why a standard Supervisor Desktop?
Create your own Supervisor Desktop best suiting your teamโs reporting and monitoring needs. The all-new Supervisor Desktop is enhanced version of Cisco Supervisor Desktop (CSD) for Finesse. It lets you custom create your own desktop with drag & drop Finesse Gadget Designer. The Finesse Gadget Designer comes with a library of industry wise templates and built-in gadgets.
Pain-free CAD/CSD to Finesse migration using custom desktops. Advance supervisor gadgets for,
| Barge-in | Enhanced Reporting |
| Silent Monitoring | Team Agent State Display |
| Make Ready or Not Ready | Agent Call Log Display |
| Force Sign Out | Team Agent Statistics Display |
| Single or Group Reskilling | Agent ACD State Log Display |
| Precision Queue with Admin | Agent Vs Team Statistics Display |
| Team Chat, Supervisor to Agent Chat and Message Broadcast | Team Skills Stats Display (Skill Summary Statistics) |
Partners
Speak to us right away. We are available every hour of the day and each day of the year.
Speak to us right away. We are available every hour of the day and each day of the year.
