Re-imagine Digital Omnichannel Experience from Cisco CCX/E and PCCE Contact Centers

9 out of 10 customers want omnichannel customer experience with seamless service between communication channels. To meet the growing expectation, business needs one solution to manage all digital channels and voice without affecting the agent headcount or support quality.

Introducing CXInfinity for Cisco which empowers Cisco contact centers to retain over 89% of customers with digital omnichannel experience and generate 30% more leads by instantly engaging with customers when and where it matters most.