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NovelVox
SMS INTEGRATION BY CXINFINITY

Exceed Customer Expectations with CXInfinity SMS Engagements

Supercharge your SMS contact center with personalization, automation, and cross-channel escalation to elevate customer experience.
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CXInfinity - SMS Integration
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Moving beyond standard Text Messaging
for improved service quality

Achieve customer delight with contextual and connected experiences on the channel they use most often — SMS. From knowing their past interaction history to providing options for escalating a conversation to another digital channel, CXInfinity’s text messaging platform empowers contact centers with everything to deliver high-quality customer service through text messaging.

Empowering Agents to Personalize Every SMS Interaction

Give your agents access to the complete customer journey, and not just basic contact details, for a better CX. Equip them with a unified customer service messaging platform to handle all text messages at one place for more personalized and consistent responses.
  • Unified text messaging solution to manage all SMS interactions at one place
  • Know your customer even when contacted via a different channel
  • Personalize conversations based on past interaction history
Empowering Agents to Personalize Every SMS Interaction

Boosting Operational Efficiency with Conversational AI

Free up your agents to focus on more complex queries with CXInfinity’s integrated text messaging platform. Integrate text messaging with AI-based chatbots to automate the routine queries, share relevant information, and guide customers through common processes. Elevate CX and operational efficiency by handling more SMS interactions without needing human intervention.
  • AI-based chatbot integration to automate routine customer requests through SMS
  • Real-time AI-assistance to ensure accuracy and consistency in responses.
  • Identify and escalate complex issues to a live agent seamlessly for specialized attention.

Driving Conversations to Completion with Seamless
Cross-channel Transition

Start a conversation on SMS and transition it to voice, chat, or video channels for a more secure, and feature-rich experience. Empower agents with one omnichannel workspace to manage interactions from all channels for a better agent and customer experience.
  • Allow customers to switch channels directly from their text messaging screen with one-click - without losing the context.
  • Provide complete context to ensure every interaction delivers a personalized experience to customers.
  • Enhance efficiency and experience with Co-browse, Screensharing, Industry-based templates, and more.
  • Connect face to face with Video chat for a more personalized experience.
Driving conversations to completion with seamless cross-channel transition
Support
Dedicated Customer Success Manager
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24/7 Support &
Training
Youtube
Self Help YouTube Channel

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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