NovelVox for Banking
Empower Your Bank's Contact Center
with NovelVox Integrations
service and boosted agent productivity.
Welcome to an All Integrated Banking Contact Center Solution
Achieve secure and error-free operations with 360-degree customer views, seamless authentication, and real-time fraud detection across mortgage, loan approvals, and other financial processes, powered by JourneyID and Pindrop integration.
Ready integration available for
Efficient and Dynamic Solutions Designed
for Banking Contact Centers
Make the most of your banking contact center with supercharged NovelVox solutions and 100+ integration capabilities with core applications such as Fiserv, FIS, Infosys Finacle, Jack Henry and leading contact centers like Cisco, Genesys, Amazon Connect, and Avaya.
Agent Accelerator
Bring in the ease of a unified screen and connected experience with Agent Accelerator integration. Empower agents with a modern desktop that offers a single glass pane view of all relevant information and apps, helping them deliver great customer experience faster and more efficiently.
IVR/IVA and Bot Integration
CTI Integration
Redefining Banking Contact Centers
Equip Agents to Deliver Personalized Experiences, QuickerProvide your agents with a unified desktop that offers a centralized access to all relevant resources, enabling them to interact with multiple applications, stay up-to-date with latest customer information, and deliver connected customer experiences, faster and with utmost efficiency.
Real-time Fraud Prevention for Secure Banking OperationsLeverage powerful fraud prevention integrations such as Pindrop and JourneyID to deliver a safe, secure, and trustful experience to your members. Proactively prevent and watch out for suspicious activities across the banking operations and ensure a seamless and flawless baking experience.
Automated Workflows for Efficient Contact Center PerformanceSimplify and automate regular workflows to help save time and manual effort, allowing agents to focus on more important tasks and delivering a well-rounded customer experience, on time, every time. Boost banking contact center performance and save operational cost with automation.
Seamless Self-Service Experience
Bring in Speed, Efficiency, and Convenience to Your Customers with Self-Service
Checking BalanceLet your customers easily check their balance and stay updated on the latest happenings in their bank accounts without having to interact with a customer.
Applying for LoansStreamline loan application process by allowing customers to assess and apply loans directly through IVR or chatbot, improving FCR and AHT.
Updating Account InformationEnable automated, bot/IVR-driven information update, giving customers the convenience and comfort of seamless self-service.
Blocking or Unblocking CardsBlocking or unblocking cards does not have to be an ordeal, thanks to self-service powered customer-oriented processes.
NVDesk for Banking and Finance
Powerful Case Management Software Pre-integrated with 8+ Contact Centers
Automated Ticket Creation
Unified Case Management
Inbound Interactions Recording
Member Journey Orchestration
Reporting and Analytics
