Contact Center Integration Platform
Enhance Self-service & Agent Productivity
for Credit Unions
Core Credit
Union Applications
8+ Contact
Centers
Unlock unparalleled agent productivity, reduce interaction handle time and drive best in class self-service over IVR/IVA and Bots with NovelVox Core Credit Union Applications Integration with all major Contact Centers.
Our Customers
Redefine member experience
Transforming Credit Unions Through Automation and Efficiency
- Enhance integration with core systems like Symitar, Fiserv, FIS and many more empowering agents to manage high call volumes resulting in significant reduction of Average Handling Time (AHT) without the need for screen toggling.
- Elevate member experience through automation and efficiency by streamlining operations across multiple channels(Voice and Digital) available through over 8+ ACDs, including Cisco, Avaya, Genesys, Five9, Amazon Connect, NICE, and others.
Ready integration available for
Crafted for Credit Union
Contact Centers
Our comprehensive Credit Union solutions are designed to meet the growing demands of members through automation across popular contact centers like Cisco Finesse, Webex, Genesys, Zoom, etc. With over 100+ integrations, including Core Credit Union Applications such as Symitar, Fiserv, FIS, etc, we ensure that Credit Unions can operate efficiently.
Agent Accelerator
Our pre-defined Agent Accelerator templates are seamlessly integrated with over 8+ ACDs, including Cisco, Avaya, Genesys, Amazon Connect, and Zoom, as well as Core Credit Union Applications such as Symitar, Fiserv, FIS and many more.
This integration allows you to simplify your most prevalent workflows and eliminate repetitive tasks, ultimately enhancing agent efficiency and enriching the member experience.
IVR and Self Services
Transform the way credit unions connect your core applications with IVR/IVA systems using the NV platform.
This integration enhances IVR/IVA effectiveness with systems like Symitar Experience and Fiserv DNA, boosting member satisfaction and the performance of Credit Unions. In a landscape where efficiency and automation are crucial, NovelVox’s solutions equip you to deliver enhanced member experience.
Ready integration available for
Integrations curated for Credit Unions
NovelVox Platform Integration Benefits
- Integrates with core platforms like Symitar, Fiserv, FIS and many more with telephony systems like Cisco, Avaya, Genesys, Amazon Connect, Zoom, etc resulting in efficiency and accuracy.
Consolidates the latest member data from credit union platforms providing instant access within the agent desktop workspace empowering agents to work efficiently.
Everything Credit Unions Need to Deliver Exemplary Member Experience
Reduce AHT and enhance member experience through automatic screen popOur all-in-one desktop solution offers agents a unified interface and a comprehensive view,
allowing them to effortlessly interact with multiple applications. This unification not only enhances agent efficiency but also ensures a seamless
and cohesive experience for members, simplifying their journey and interactions.
Fraud PreventionEnhance security leveraging robust fraud detection integrations, such as Pindrop and JourneyID, to proactively prevent fraud and suspicious activities. By automating these processes, you ensure a seamless and secure experience for your members, allowing them to engage with confidence and peace of mind.
Automate Common WorkflowsUse automation and integrated solutions to ease the most complex workflows like Member identification and validation. Novelvox Agent accelerator designed specifically for credit unions with pre integrated 100+ backend systems
enables you to simplify your member identification, authentication and call tracking workflows
thereby increasing the Agent efficiency and your Member experience.
Seamless Self-service experience
Orchestrate flawless Self-Service Member Experience with Optimized Journeys
Optimize your integration transforming the way credit unions connect core credit union applications with IVR/IVA systems using the NV platform. Our solution offers pre-integrated services, such as balance checks and more, enabling enhanced efficiency and member experience.
Check Your BalanceEmpower members to check balances, transfer funds, and experience a smooth authentication process, reducing their wait times.
IVR/IVA IntegrationIntegrate IVR/IVAs with core Credit Union applications such as FIS, Fiserv, Symitar, etc. – providing members with seamless access to account information.
Enhancing Member SatisfactionOptimize the backend connections with an intuitive drag-and-drop designer studio environment, taking the heavy lifting off IVR/IVA and ensuring heightened member satisfaction
Get, Set, and Go!
NovelVox’s Credit Union solutions can be deployed on-premise, on cloud, or in a hybrid module, depending on your specific needs.
Complied for Credit Unions
Capabilities and Technologies Built
Exclusively for Credit Union Contact Centers
Embark on a transformative journey with NovelVox solutions designed for Credit Unions, focusing on automation and efficiency. Our out-of-box integrations with leading contact centers like Cisco Finesse, Webex, Avaya, Genesys, Amazon Connect, Five9, Zoom, Nice, and Dialpad. Enhance member experiences and support services via efficiency-driven and automated processes.
NVDesk for Credit Unions
Powerful Case Management Software Pre-integrated with 8+ Contact Centers
Automated Ticket Creation
Unified Case Management
Inbound Interactions Recording
Member Journey Orchestration
Reporting and Analytics
Ready for Happier Members?
Schedule a demo today to learn how credit Unions can serve their members
in a better fashion.
in a better fashion.
