Improve Retail Contact Center Performance To Provide Proactive, Personalized Services
Strong Agent Support for the Most Demanding Customers
From Engaged Shoppers to Brand Advocates
Delight Customers with Extraordinary Retail Experience
NovelVoxโs intuitive solution for retailers leverages Agent Accelerators, CTI Connectors, and Wallboards to provide a differentiated experience during the entire shopper lifecycle. NovelVox helps contact centers in the retail industry with tools and diverse strategies to promote their products and services, resolve issues, and deliver a proactive, personalized shopping experience to upsell and serve efficiently during peak sales seasons and events, while winning loyal customers and brand advocates.
Agent Accelerator
CTI Connector
Agent Dashboard
NovelVox Dashboard has a fully-customizable interface, optimizing the agentโs performance with quick access to necessary data
Supervisor Accelerator
Real-time Monitoring
Historical reports & Analytics
Agent Scripting
Agent Knowledge base
NV Desk
Industry-focused Smart AI Tools
Using AI Capabilities for a High Customer Satisfaction
NovelVox leverages Artificial Intelligence-powered intuitive tools to help retail companies achieve customer retention by meeting customer needs at every touchpoint.
Improved agent capability to deliver fast and dependable services
- Intelligent Chatbots
- Natural, Human-like Interactions
- Conversational AI and Transition to Agents
Optimized and personalized CX
Boost Customer Satisfaction with Personalized Communications
- Multi-channel Support
- Personalized Service
- Quick Resolutions
- Monitor Performance and Improve Experience
- Cost Savings
Leverage Solution for Multiple Use Cases
Customer Service
Sales
CRM
Ticketing
Billing
Order processing
Order fulfillment
Experiences for Informed Customers
Connect with Customers on their Channels
Novelvoxโs solution offers multiple touchpoints to customers in the retail industry who prefer connecting via different channels for quicker resolution.
Voice and video chat
People-assisted and Automated
Integrated and unified solution
NovelVox is a pioneer and leader in providing industry-specific contact center agent desktop and wallboard solutions for Cisco Finesse, Webex, Genesys, Amazon Connect, Five9, Zoom and Dialpad. Ready integration is available for Lawson Station, SAP, Salesforce, Zendesk, ServiceNow, Tibco, MS Teams, and dozens of other third-party apps. Novelvox solutions help contact centers reduce hold and handle times and gain insights into the customer journey to make better decisions. Empower the agents with an integrated solution offering 360-degree customer information without switching screens to provide an exceptional customer experience.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
