Drive Consistent and Convenient Agent Experience with Active Directory Integration
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Facilitate effortless Access Control with
Ready Active Directory Integration
Centralized Access Management
- Create and modify users in bulk, configure their general attributes, remote user login permissions, etc.
- Simplify authentication and authorization process with secure single sign-on to cloud and on-prem applications.
- Centrally manage a repository of user profiles to enhance integrity for consistent and accurate data across all operations.
Strategic Organizational Control
- Map access to specific Active Directory groups and ensure individuals inherit the right permissions based on their position within the organization.
- Configure user properties automatically, eliminating the need for the mundane and repetitive task of password resets.
- Offer administrators absolute control over Active Directory account creation and modification, bulk add or remove users, and move them between organizational units all in one instant.
Third-party Application Integration
- Integrate with 100+ third-party applications directly into your contact center workflow.
- Enable seamless navigation through different applications without the need for extensive agent training.
- Ensure data consistency across applications with real-time data sharing between Active Directory, Control Manager, and third-party applications.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
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