Serve Customers Better with Seamless
BMC Remedy Integration
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Elevate Agent Efficiency and
Enhance Customer Experience</mark?
Boost Productivity with
Unified Agent Desktop
- Access all incident details, customer data, and interaction history in one interface.
- Screen pop relevant records in BMC Remedy for inbound customer interactions.
- Easily fetch records and perform required actions effortlessly without screen toggling.
Optimize Performance to
Match your Industry Needs
- 50+ agent desktop templates to match your unique BMC Remedy integration needs.
- Set up unique screen pop workflows to automate agent tasks and improve efficiency.
- Optimize agent desktop data, change theme, and more to ensure brand consistency.
Expand the Potential with
Third-party Integrations
- Integrate BMC Remedy ITSM software with 8+ contact centers.
- Unify data from Knowledge Base, Case Management, Agent Dashboard, etc.
- Choose from 100+ third-party applications per your unique business needs.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
