Cerner Integration
Enhance agent productivity and elevate the patient experience in healthcare contact centers with a robust integration between Cerner and NovelVox Agent Desktop.
Ready contact center integration with Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Zoom, Nice and Dialpad contact centers.
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Access Unified and Contextual Patient Information
- Screen pop patient key contact details before answering the call
- Get a complete & unified view of patient health and care history
- Resolve queries without switching screens
Automate Repetitive Service Operations
- Improve the efficiency and productivity of healthcare staff.
- Reduce the burnout caused by manual and repetitive tasks
- Get the freedom to improve patient management and care
Build Enduring Relationships with Patients and Members
- Greet patients by their first names.
- Personalize conversations with quick access to patients' past interaction history.
- Unify information from other apps to reduce call handling times further.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
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