Zoho CRM Integration
Eliminate screen toggling and automate workflows with NovelVox Unified Agent Desktop Interface pre-integrated with Zoho CRM.
Ready integration available for:
Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Nice, Zoom and Dialpad contact centers.
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Enable Contextual Conversations
Never lose sight of interaction context by giving agents access to customer information and interaction history before they answer the call. Instantly populate customer data from Zoho and other backend systems on the unified agent desktop interface for faster and contextual call resolutions.
- Access all lead details and related records without having to switch between screens while on a call.
- Screen pop customer information as soon as a call is received
- Leverage customer data to personalize conversations and offer relevant solutions.
Elevate Agent Productivity
- Automatically sync caller information from Zoho CRM into your contact center to drive contextual conversations.
- Route incoming calls to the right department by configuring IVRs with pre-defined rules
- Place and manage calls leveraging an embeddable interface into the CRM with features like the click-to-dial, answer, hold, transfer, conference, etc.
Improve Customer Support and Sales Processes
- Monitor the sales cycle and get an in-depth analysis of your team's performance.
- Automated ticket assignments and email notifications to reduce response time.
- Seamlessly integrate with Cisco, Avaya, Genesys, and Amazon Connect, Webex, Five9, Nice, Zoom and Dialpad Contact Centers.
- Additional 100+ third-party app integrations.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
