Self-Help Demos for Amazon Connect
Contact Center Solutions by NovelVox
- Agent Accelerator (Credit Union)
- Agent Accelerator (Healthcare)
- NVDesk
- CTI Connector (Salesforce)
- iVision Dashboard and Wallboards
- Epic CTI Connector
- MS Dynamics CTI Connector
- Salesforce CTI Connector
- Agent Accelerator (Banking)
- Agent Accelerator (Retail)
- CTI Connector (Freshdesk)
- ServiceNow CTI Connector(Amazon Connect)
NovelVox Agent Accelerator for Credit Union
Take agent and customer experience to the next level with Unified Agent Accelerator that seamlessly embeds Amazon Connect and empower agents with a powerful, integrated, and centralized platform for all actions.
NovelVox Agent Accelerator for Healthcare
Empower agents to create a seamless customer experience by unifying information from 3rd party applications like CRM, ticketing solutions and more, over one single screen.
NVDesk - Pre-integrated Case Management System
Simplify ticket management for agents and supervisors by eliminating the need for manual scanning and scrolling. Equip them with the right tools and functionalities to free up their time and improve efficiency.
Salesforce CTI Connector
Bring your Salesforce CRM and Amazon Connect telephony system together and deliver exceptional customer service round the clock. Keep your agents informed and your customers satisfied.
iVision Dashboard and Wallboards
Power up your Amazon Connect contact center performance with NovelVox’s iVision Dashboard and Wallboard, designed to keep your agents motivated and engaged.
Epic CTI Connector for Amazon Connect
Epic CTI Connector helps you bring the Amazon Connect telephony system directly to your Epic’s EMR interface and elevates agents and customer experience in one go.
MS Dynamics for Amazon CCP
MS Dynamics CTI Connector helps you bring the Amazon Connect telephony system directly to your MS Dynamics CRM interface and elevates agents and customer experience in one go.
Salesforce CTI Connector for Amazon Connect
Salesfoce CTI Connector helps you bring the Amazon Connect telephony system directly to your Salesforce CRM interface and elevate both agents and customer experience in one go.
Agent Accelerator for Banking
Boost your Amazon Connect productivity and achieve more with an integrated agent workspace for the Banking contact center. Let your agents handle interactions more confidently and with context.
Agent Accelerator for Retail
NovelVox Agent Accelerator for Retail is designed to help bring efficiency and optimization to your Amazon Connect contact center. Provide your agents with a 360-degree view of customers and enable them to handle calls efficiently and deliver resolutions quickly.
CTI Connector (Freshdesk)
Connect your Amazon Connect telephony feature with your Freshdesk CRM and transform the day-to-day contact center operations with features like click-to-dial and ScreenPop.
ServiceNow CTI Connector for Amazon Connect
Amazon Connect CTI connector for Amazon Connect brings the Amazon Connect telephony system together with your ServiceNow interface, allowing agents to make and receive calls with context and deliver exceptional customer service in your Amazon Connect contact center
