Modernize Avaya Contact Center to Maximize Output
Digitally transform Avaya AACC, AES and IPO contact centers to enhance Customer Experience (CX) and reduce Total Cost of Operations (TCOP)
Omnichannel response and engagement
Scale up your Avaya Contact Center with
NovelVox capabilities
Predictive & Conversational AI
AI-powered tools improve customer interactions with speedy service, personalized responses, and improved performance
Strong Integration
Customized and automated workflows adapted to your business needs with 75+ integration library if 3rd party applications
Consistent Digital Experience
One voice during customer interactions across channels. Deliver consistent experience across channels of engagement
Intuitive tools for agents
Rich Suite of Productivity Tools
optimize, track and share.
Agent Accelerators
Achieve better outcomes with the unified agent desktop for your Avaya Contact Center. Pre-built gadgets to customize desktop and seamless integration with third party platforms help achieve faster call resolution and customer delight.
Smart CTI Connectors
Avaya CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, Freshdesk, and EPIC provide a single interface via which agents can access all the relevant customer data, giving them more control increasing productivity.
Agent Scripting
With standardized customer communications, agents handle a wide range of interactions with ease.
Wallboards
iVision Plus Avaya desktop wallboard offers real-time agent performance stats to manage and motivate teams. The engaging visual design and gamified wallboards give the ability to display agent’s performance and track contact center’s progress, enabling agents to take action in real time.
Knowledge Base
Embrace self serves with the website knowledge base and equip agents with an agent knowledge base in the agent desktop interface for the right information at the right time to create happy customers in fewer interactions.
NV Desk
Quickly raise, resolve or transfer tickets without losing conversational context, or wasting unnecessary time with case management built-in in the agent desktop interface.
Reporting and Monitoring tools for Supervisors
Improve Business Outcomes Through Data-driven Tools
Historical Reporting
Quickly raise, resolve or transfer cases without losing conversational context, or wasting unnecessary time.
Real-time Monitoring
Monitor agent performance in real-time, and proactively address areas of improvement.
Agent Dashboard: Agent access to personal performance monitoring dashboard
The Agent Dashboard for contact centers provides instant access to custom metrics and information that matters the most for improved productivity and enhanced customer experience. The agents can view real-time data from a single interface, allowing them to create and track KPIs, avoid escalations and provide quick resolutions.
Across Multiple Digital Channels
Boost Avaya Contact Center Capabilities
to Offer Next-gen Customer Experience Consistently
With NovelVox’s integrated solution, routine questions and requests are handled by bots and intent libraries, allowing human agents and teams to focus on more complex operations, such as customer service, lead generation, and sales
Web chat and in-app
Facilitating seamless escalation from an automated service to a human agent, maintaining consistency and continuity of service.
Social Messaging
Leveraging social platforms to deliver actionable and valuable items to the customer that increases customer loyalty.
Voice
Creating personalized interactions for delighting customers delivered through an intelligent voice bot.
Video chat
With a robust video conferencing facility, agents and customers may collaborate more easily and quickly.
Innovative Solutions to Compliment
Avaya Contact Centers
- Built-in integration
- Flexible on cloud or on-premise deployment
- Go live faster
- Customizable to suit your needs
- Integration-ready and compatible
Industry-ready Solution
Avaya Contact Center solution is
optimized for varied industry types
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
