Industry-optimized Contact Center Solutions for NICE
Create the real CX Impact with Unified CX Solutions
for NICE Contact Center
Customer Journey Orchestration
Unified Performance Insights
Agent Productivity Add-Ons
EMPOWERING AGENTS. PERSONALIZING CONVERSATIONS.
Redefine CX with Integration-led
Contact Center Solutions for NICE
Empower agents to deliver superior customer service with productivity tools designed to optimize contact center performance.
Agent Accelerator
- One-screen view: Personalize conversations like never before by unifying critical data points, core apps, and more on one, unified screen.
- Productivity add-ons: Elevate agent productivity with a suite of productivity tools like case management, agent dashboard - all integrated within the agent's workspace.
- Automated workflows: Automate routine tasks and create simplified workflows to transform the agent experience.
Smart CTI Connector
- ScreenPop: Populate callerโs records in the CRM screen as soon as the agent receives a call and deliver a personalized and lightning fast service.
- Omni-channel Support: Get the most out of NICEโs embeddable CTI framework and handle voice and digital interactions on a single interface.
- Productivity Tools: Allow agents to access data faster, create tickets automatically, view real-time performance stats - all from one screen for optimum efficiency.
iVision Wallboards and Agent Dashboards
- Intuitive Designs: Unify and showcase key performance metrics in visually-impressive designs, keeping them engaged and focused all the time.
- Smart Notification: Ensure no thresholds are violated with real-time audio/video alerts on email, SMS, MS Teams, and more.
- Agent Dashboard: Dedicated dashboards designed for individual agents for real-time performance tracking and monitoring.
Make your NICE Contact Center Industry Ready
Optimize NICE Contact Center to Align
with your Industry Needs
Healthcare
Banking & Finance
Insurance
Credit Union
Automate Agent Workflows and Enhance Operational Efficiency with Third-party Integrations
- Core-app integration
- Quick Links
- Pre-integrated Tools
- Quick Turnaround Time
Third-party Integrations for NICE
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. Itโs been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. Itโs exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
