Amazon Connect Agent Desktop
Take agent and customer experience to the next level with Unified Agent Desktop that seamlessly embeds Amazon Connect CCP within its interface to empower agents with a powerful, integrated, and centralized platform for all actions.
15+
Years of Expertise
350+
Deployments in 20+ Countries
98.7%
Retention Ratio
Unified Customer View
Empower agents to create a seamless customer experience by unifying information from 3rd party applications like CRM, ticketing solutions and more, over one single screen. Skip screen switches without skipping customer information.
- Seamless integration with 3rd party applications
- Unified communication from a single screen
- Reduced Average Handling Time (AHT)
Biggest Integration Library
Integrate your Amazon Connect Agent Desktop with the industry’s leading third-party applications having an open API. The Novelvox integration library offers you over 75 third-party applications, including CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more. Readily connects with your database using the Universal Connector.
Amazon Connect integration with some of the popular applications:
- CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
- Ticketing: Zendesk, ServiceNow, Freshdesk
- Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
- Healthcare: EPIC, Cerner, Aetna
Know Your Caller
Don’t satisfy customers but impress them – greet your customers with their names. Caller details will now be displayed on your agent desktop screen as the phone rings. Improve call resolution without the need for re-validating records.
- Single screen view of customer details
- Wish your customer with the first name
- Customers will no more repeat information
IVR Screen Switch
Dynamically populate the Amazon Connect Agent Desktop screen based on IVR variables. Know the call reason without making customers repeat issues and instantly offer the best resolution.
- Automatically switch screen basis IVR inputs
- Relevant screen with important information
- Improve call resolution and customer satisfaction
Business-specific
Agent Desktop
Optimize agent performance with an industry-specific interface of agent desktop. Focus only on relevant fields and eliminate the ones not needed.
- Improved performance with industry-specific templates
- Department-specific interface
- Personalize your desktop with brand-specific guidelines like logo, colors, fonts etc.
Modify Agent Desktop Easily with Drag & Drop Designer
Modify NovelVox Agent Desktop for Amazon Connect easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.
- Customize or design desktops as per your needs
- Library of industry wise agent desktop templates
- Pre-built in gadgets
Our Featured Integrations
