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NovelVox

Credit Union Agent Accelerator

Integrate with 100+ Applications

Credit Union Agent Accelerator
15+

Years of Expertise

300+

Deployments in 20+ Countries

90%

Retention Ratio

Equip your agents to handle the ever-increasing call volume without losing on a great member experience with NovelVox Agent Desktop for Credit Unions. Experience the power of integration and automation for your backend systems and telephony.

Personalized Member Experience

Access member information such as account details, card summary, loan details and more with seamless integration with Symitar, Fiserv and more.
  • Greet member with the first name
  • No more screen juggling with a 360-degree view of customer information
  • Call the selected member from the list
Credit Union
Credit Union

Optimize Agent Performance

Equip agents with interaction history, account comments and dialog history to stay focused on the call context instead of struggling between multiple applications. Agents can handle more number of calls in a given time.
  • Improved First Call Resolution (FCR) with all account details in front
  • Reduced Average Handling Time (AHT) that creates a better reputation
  • Reduced hold time with the single screen view

Empower Agents and members

Agent desktop allows agents to have access to agent phonebook and quick links, thereby empowering them to assist member’s accounts like changing passwords on request etc.
  • Seek assistance from agent’s online
  • Set up quick links for most required sites during a call
  • Block/unblock card and more on same screen
Credit Union

Seamless Integration with

Salesforce CTI Integration
MS-Dynamics-Integration
Sugar CRM Integration
sage crm-Integration
CRM-Integration
SimCom-Integration
ServiceNow-Integration
Zendesk Integration
Freshdesk-Integration
bmc-Remedy-Integration
SAP Integration
upstreamworks-Integration
Hubspot-Integration
oracle-healthcare-Integration
Symitar CTI Integration
JackHenry Integration
FIS-Integration
aurus
Fiserv-Integration
Infosys-Finacle-Integration
LAWSON Integration
Epic-Integration
Cerner-Integration
IBM-AS-Integration
Aetna-Integration
Siebel-Integration
TelmedIQ-Integration
Tibco-Integration
ZOHO Integration
MS-Excel-Integration
nice-Integration
Calabrio-Integration
Uptivity Integration
verint Integration
Active-Directory-Integration
Got a question, request a callback
Support

Dedicated Customer Success Manager

support

24/7 Support &
Training

Youtube

Self Help YouTube Channel

Trusted By

fedex
Contact Us

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Referral Program

Bring us more sales opportunities through referrals and get rewarded for every referral that becomes our customer.

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Get certified to include NovelVox products in your offerings and get a commission each deal when you resell.

Implementation Program

Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

Explore Unified Agent Desktop Solutions

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